Frequently asked questions

We work exclusively with independent entrepreneurs (no P2P) and offer a fully automated system for invoicing.

Cleanno operates throughout Belgium. Coverage varies by region depending on the availability of cleaners. Enter your zip code to see cleaners near you.

Cleanno is currently active in Ghent, Bruges, Antwerp and Brussels.

No, the cleaners on our platform are independent entrepreneurs who use Cleanno to manage their customer base.

Yes. All payments go through Stripe.

Businesses (B2B) see prices excluding VAT, while private customers (B2C) see prices including VAT. This is standard practice in Belgium and ensures accurate billing for both parties.

No hidden fees. Customers pay a transparent platform fee on top of the cleaner's rate. Cleaners have a small commission that is deducted from completed assignments. All costs are shown in advance.

You can reach our support team via email at info@cleanno.be. We usually respond within 24 hours on business days.

We take data privacy seriously. All personal information is encrypted and stored securely in accordance with the GDPR. See our Privacy Policy for details.

That's up to you. You can attend or make arrangements in advance about the key transfer.

This differs per cleaner. You can see this in the cleaner's quote or indicate it during the booking process.

Certainly! You can set up repeat bookings with your favorite cleaner.

Yes, for individuals we show prices including VAT. Businesses will see the breakdown in their dashboard.

This can be done via your dashboard up to 24 hours before the appointment. After that, a cancellation fee may be charged.

Report this within 24 hours via the platform. We mediate between you and the cleaner for a solution.

We check their VAT number, identity, and experience before they are allowed on the platform.

Yes, after each assignment you will automatically receive a digital invoice in your mailbox.

Yes, you can choose between regular cleaning, one-off assignments or specific tasks such as window cleaning.

When you book a cleaner, your payment is kept safe by our platform. The funds are only released to the cleaner after you confirm that the work has been completed satisfactorily.

A copy of your identity card, your VAT certificate (optional) and proof of your own civil liability insurance (optional).

You are completely free to set your own rates based on your experience and costs.

You will receive a notification via the app/email when a customer in your area makes a request that matches your profile.

Payments are automatically processed through Stripe. Usually the money will be in your account within 5-7 working days after completion of the job.

No, Cleanno automates this via Stripe and Billit. The invoice is sent to the customer on your behalf.

No, however, you are obliged to keep your own professional insurance as well.

Yes, you have complete freedom to accept or decline assignments based on your schedule.

Cleanno collects payment in advance when booking, so you are always sure of your money.

Yes, we deduct a service fee from the transaction for the use of the platform, advertising and administration.

All cleaners must provide their VAT number, valid ID and bank account details. Our team manually reviews and verifies each request for approval.

No. To ensure correct invoicing, all payments must be made through the platform.

Yes, all invoices are 100% tax deductible and comply with Belgian law.

This is a secure network for e-invoicing. Cleanno can send invoices directly into your company's accounting package.

Absolutely. If a job does not go ahead due to the cleaner's fault, you will receive a full refund.

As a self-employed person, the cleaner is responsible for his own accident insurance.

Take photos immediately and report the damage to your insurer within 24 hours.