Frequently asked questions

All cleaners must provide their VAT number, proof of professional insurance, valid ID, and bank account details. Our team manually reviews and verifies each application before approval.

When you book a cleaner, your payment is held securely by our platform. The funds are only released to the cleaner after you confirm the job was completed satisfactorily. This protects both parties.

Cancellation policies vary by cleaner and booking type. Generally, cancellations made 24+ hours before the scheduled service are free. Check the specific terms when booking.

Contact us within 24 hours of service completion. We'll work with you and the cleaner to resolve the issue, which may include re-cleaning or partial refunds.

Cleaners receive payment within 2-3 business days after the client confirms job completion. Payments are made directly to the registered bank account.

Businesses (B2B) see prices excluding VAT, while private clients (B2C) see prices including VAT. This is standard practice in Belgium and ensures accurate invoicing for both parties.

Cleanno operates throughout Belgium. Coverage varies by area depending on cleaner availability. Enter your postal code to see cleaners near you.

You need a valid Belgian VAT number (self-employed status), professional liability insurance, a Belgian bank account (IBAN), and valid ID for verification.

No hidden fees. Clients pay a transparent platform fee on top of the cleaner's rate. Cleaners have a small commission deducted from completed jobs. All fees are shown upfront.

You can reach our support team via email at info@cleanno.be. We typically respond within 24 hours on business days.

We take data privacy seriously. All personal information is encrypted and stored securely in compliance with GDPR. See our Privacy Policy for details.